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Germany logged 2.2 million car-glass claims in one year. Exactly one national chain publishes a price for people paying themselves

The GDV put the 2024 bill at nearly two billion euros. We checked who actually publishes a self-payer price for a chip repair — and who does not.

Meridians Technik-Redaktion

Published 11 September 2026 · Updated 11 September 2026 · 7 min read

Germany logged 2.2 million car-glass claims in one year. Exactly one national chain publishes a price for people paying themselvesAutomotive
Photo: Foto von Alex Dos Santos / Pexels (Pexels-Lizenz — kostenlos nutzbar, Nennung rechtlich nicht erforderlich (oben dennoch angegeben).)

The short answer

  • The GDV reports around 2.2 million glass-breakage claims on comprehensively insured cars in Germany for 2024, costing nearly two billion euros — an average of 900 euros per claim, seven percent more than the year before.
  • On 11 September 2026 we checked which auto-glass providers publish a price for customers paying out of pocket. Carglass names „ab 184,45 € inkl. MwSt.“ for a chip repair; two single workshops name 100 euros and „ab 50€“; junited AUTOGLAS names no figure at all.
  • Whether a chip is repaired or the screen replaced depends on size, position and distance from the edge. The ADAC publishes thresholds on two pages that do not fully agree — five millimetres on one, two centimetres on the other.
  • For insured drivers the maths is different: no no-claims downgrade, a deductible on replacement of around 150 euros per ADAC, and normally none at all for a repair at a partner workshop.

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It is the single most common claim German comprehensive motor insurers settle, and one of the few that leaves the no-claims class untouched. For 2024, the German Insurance Association (GDV) reports around 2.2 million glass-breakage claims on insured cars. Drivers with cover barely notice the cost. Drivers without it pay themselves — and will struggle to find a published figure anywhere.

What the GDV reported for 2024

In its statement of 5 November 2025, GDV chief executive Jörg Asmussen is quoted as saying that German motor insurers settled „rund 2,2 Millionen Glasbruchschäden an kaskoversicherten Pkw“ last year and paid „die Rekordsumme von fast 2 Milliarden Euro“ for them. And: in 2024 a glass claim cost 900 euros on average, seven percent more than the year before. The association names the cars themselves as the driver: a driver-assistance system makes replacing even a plain windscreen more expensive, because sensors and camera systems have to be recalibrated. Over ten years, windscreens have become more than 50 percent dearer, rear lights almost 90 percent.

Repair or replace — the ADAC criteria

Whether a chip can be filled or the whole screen has to come out is decided by size and position, not by price. The ADAC publishes criteria on two separate pages, and the thresholds do not fully agree. Both, as published:

  • ADAC guide „Steinschlag in der Autoscheibe“ — repairable if the damage is smaller than five millimetres, sits outside the driver's field of vision (defined as an area the size of a sheet of A4), is at least ten centimetres from the edge, and affects only the outer pane — not the interlayer or the inner pane
  • ADAC claims-handling guide — replacement is required if the diameter exceeds two centimetres, the damage sits in the driver's field of vision, or the distance to the frame is less than ten centimetres
  • Replacement cost per ADAC — „knapp 500 Euro“ (just under 500 euros) for a city car, „1500 Euro oder mehr“ for premium cars where assistance systems need recalibrating
  • Between five millimetres and two centimetres the two ADAC pages make no common statement — in that band the local workshop decides

Who publishes a price for people paying out of pocket

On 11 September 2026 we checked which German auto-glass providers publish a price for customers without comprehensive cover. The result is thin — and that is the finding:

  • Carglass — „ab 184,45 € inkl. MwSt.“ (from 184.45 euros including VAT) — chip repair for customers without cover; with cover the repair is „in der Regel für Sie kostenlos“ because the insurer normally pays in full, provided glass damage is covered. Gross price, VAT explicitly included. No self-payer price is published for a full replacement.
  • Florian Autoglas (single workshop) — „100 Euro zum Festpreis“ — fixed-price chip repair on the windscreen for self-payers; for insured customers normally free. For a replacement the site names no price, only the deductible, „in der Regel 150 Euro“. No statement on whether figures are net or gross.
  • Autoglas Harris, Steelerstraße 37, Essen (single workshop) — „ab 50€“ for a chip repair, „ab 250€“ for a windscreen replacement, expressly variable: the price depends on the vehicle and the size of the chip. No VAT statement, no breakdown of parts versus labour.
  • junited AUTOGLAS — no price published. The self-payer page says only that the company offers fixed prices based on the customer's glass and the damage. Getting a number requires a quotation.
  • A.T.U — no figure obtained. The auto-glass page was closed to our automated retrieval by robots.txt on the retrieval date, so we state no price for A.T.U — neither one that exists nor one that is missing.

What comprehensive cover changes

A glass claim is a special case in insurance terms. Per the ADAC, Teilkasko (partial cover) pays for glass damage to the windscreen, headlights and rear lights; Vollkasko (fully comprehensive) additionally covers paint damage from stone chips; third-party liability covers nothing on your own car. The decisive sentence follows: there is no no-claims downgrade on a Teilkasko claim — not even for several claims in quick succession. The deductible on a replacement is, per ADAC, „durchschnittlich 150 Euro“; for repairs at partner workshops it is normally waived. That is precisely why several providers offer the repair as free to insured customers: they bill the insurer directly.

Anyone without a workshop-tie clause in their policy can, per the ADAC, choose freely between a motor workshop and a glass specialist. A workshop-tie clause lowers the premium and gives that choice away — and for a claim type that arises 2.2 million times a year, that is not an academic question.

Sources

Every factual claim above is traceable to these documents. Check them — that is why they are here.

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Meridians Technik-Redaktion is an editorial desk at Meridians, not an individual. A desk byline means the article was produced and fact-checked to that desk's published standards. Read our editorial standards and corrections policy.

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